About
I'm a Staff Content Designer at Skylight (opens in new tab), where I structure design system content and build content for government digital services, so that developers, AI tools, and the people who use these services can all rely on the same guidance.
Over 20+ years in content design and technical writing, I’ve built content frameworks and style guides across industries, from DB2 tools and cybersecurity to ed tech, AI products, and civic tech. I co-founded Pearson’s design system team, redesigned Sage’s global content style guide, and led content design for one of Sage’s first AI products.
I care about content that’s clear, concise, and accessible to everyone, and about documentation that’s easy to find, trust, and apply. I like working with cross-functional teams to solve complex problems, and I enjoy mentoring other content designers.
I also lead the Boston UX Content meetups, a community for content designers to share ideas and learn from each other. Boston UX Content meetups (opens in new tab)
When I’m not designing content, I enjoy hiking, reading, and exploring new places. I’m always learning, and I love keeping up with how content design is evolving.
What people say
She is a terrific collaborator, working equally easily with peers and both up and down the management chain. Beyond her writing and language skills, Laura has a passion for moving a team forward, sharing ideas, resources, and guidance that are practical and easy to use, making everyone around her better.”
Laura can hit the ground running no matter the starting line. A born leader, she knows the meaning of collaboration and partnership across any number of product teams. She can easily facilitate or drive customer-facing UI copy, content hierarchies, user flows, and information architecture across any platform. ”
She consistently brought fantastic insights and ran warm, welcoming, and highly professional UX sessions that helped strengthen our practice. Her contributions, collaborative spirit, and thoughtful leadership have made a lasting impact.”
