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Content Designer · 2021 · CrowdStrike

Cybersecurity dashboard simplification

Simplified configuration options for creating custom widgets on a cybersecurity dashboard.

The problem

Customers struggled to create a custom dashboard widget because the menu of options was too long, making it confusing to know where to start.

What I did

To simplify the user flow, I categorized the widget options with progressive disclosure in mind. As customers made decisions in one category, the options in the other categories dynamically changed to show only relevant options. I also added instructions and clarified the meaning of the tab titles.

Feedback revealed that customers no longer struggled to create the custom widgets on their dashboards.

Before Original Add widget panel showing a long, flat list of preset widget categories with no guidance on where to start.
After Simplified Custom widgets tab with instructions and three collapsible categories — Data types, Data filters, and Widget appearance — above an Add custom widget button.

The outcome

The redesigned widget experience is still in use today. See it in action in this CrowdStrike blog post:

Endpoint Security – Customized Dashboards, May 2, 2024 (demo starts at 3:30)